At Campaignmaster, we understand that as a user of our platform and services, you will have some worries and concerns over how the Coronavirus (COVID-19) may affect your day-to-day email marketing efforts. Please see the below information from our Managing Director to give you some insight on what we are doing to help support our clients and staff during these difficult times.
With the global outbreak of Coronavirus (COVID-19), this is a very challenging time for everyone, especially as this situation brings uncertainty and all aspects of our lives can be affected. We are together in this unprecedented territory.
In light of the current situation, we want to let you know what we are doing at Campaign Master (UK) Ltd. to continue supporting our clients. We are also detailing what we are doing to help combat the spread of the virus and to support the health and well-being of our team.
We have updated and implemented our Business Continuity Plan and we are confident that everything is in place to ensure continued service and support as normal to our clients.
Our aim is always to provide a great customer service and we endeavour to maintain the high standard of support you are accustomed to. So we will continue to answer your emails and telephone queries, although we do ask at this time, if at all possible that you send your queries via email. However, not a problem if you are unable to do so.
We have suspended all business travel, (face to face meetings and training), and instead will carry out these responsibilities over the telephone and online screen shares until further notice.
Our team already have the facilities in place to work remotely. If remote working for everyone becomes essential, this will be a seamless transition. However, most of our team are now working from home to stop any non-essential travel.
We have asked our team to refer to this site from the NHS regarding the Coronavirus (COVID-19) and to follow their guidelines.
Anti-bacterial hand gel is provided at the main reception desk of our building and everyone is asked to use this upon arrival.
Additionally, we provide anti-bacterial hand wash for any staff and ask them to wash their hands every time they enter the office.
The building cleaning frequency has been increased with more attention being paid to the communal areas e.g. stairwells, lifts etc.
We are monitoring the situation and guidance from the World Health Organisation (WHO) and will adapt as required to be there for our clients and team members.
Stay safe everyone and look after yourselves.
With kind regards,