Privacy Policy

This Privacy Policy explains how we collect, use, store and protect personal data when you use our website, products and services.

When providing our email and SMS marketing, CRM, survey and related services, Campaignmaster acts as a data processor on behalf of our customers. Our customers remain the data controllers for the personal data they collect and manage using our platform.

We only process personal data where necessary to deliver our services securely and reliably. We do not use customer data for our own purposes and will only disclose it where required to provide our services or where we are legally required to do so.

In some circumstances, Campaignmaster collects and processes personal data for its own business purposes. In these cases, Campaignmaster acts as the data controller.

This may include personal information such as your name, company, email address, telephone number and other contact details when you enquire about our services, request a demonstration or become a customer.

We use this information to provide our services, communicate with you, administer your account and, where appropriate, keep you informed about relevant products, services and company updates.

We do not sell or share your personal information with third parties unless required to provide our services or where required by law.

Campaignmaster may also use its own platform and related services to communicate with customers and prospective customers, where appropriate, including service updates and marketing communications.

Campaignmaster only processes personal data where there is a lawful basis under applicable data protection legislation.

Depending on the circumstances, this may include:

• Performing a contract to provide our products and services
• Complying with our legal and regulatory obligations
• Pursuing our legitimate business interests, provided these do not override your rights and freedoms
• Obtaining your consent where this is required

We only collect and process the personal data that is necessary for the purposes outlined in this Privacy Policy.

We use cookies and similar technologies to help our website function effectively, improve your browsing experience and understand how our website is used. Within our platform, we may also use email and URL tracking technologies to provide campaign reporting, engagement analytics and other functionality that forms part of our services.

Where analytics and tracking technologies are used, any information collected is processed in accordance with applicable data protection legislation and used to provide reporting and analytics features within our services.

For more information about the cookies we use and how you can manage your preferences, please see our Cookie Policy.

Campaignmaster has a strict anti-spam policy. Customers using our platform are expected to comply with all applicable email marketing legislation and best practices. Any customer found to be using our platform to send unsolicited or abusive email communications may have their account suspended or terminated immediately.

Our platform includes unsubscribe functionality to help customers comply with applicable legislation and provide recipients with a clear way to opt out of future communications.

If you believe our platform is being used to send spam or abusive content, please report it to  abuse@campaignmaster.co.uk.

Campaignmaster allows customers to connect supported social media accounts to publish campaign content directly from the platform.

Where a social media account is connected, we securely store the access tokens and account identifiers required to provide this functionality. Customers can disconnect their social media accounts at any time within the platform.

Our website may contain links to third-party websites for your convenience.

Please note that we are not responsible for the privacy practices, content or security of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

Under applicable data protection legislation, you have a number of rights regarding your personal data. These may include the right to:

• Request access to the personal data we hold about you
• Request that inaccurate or incomplete information is corrected
• Request the deletion of your personal data where applicable
• Object to or restrict certain types of processing
• Contact us with any questions about how your personal data is used

These rights may be subject to certain legal conditions and exemptions.

If you wish to exercise any of these rights, object to the way your personal data is being used or enquire about the personal information we hold about you, please contact us using the details below.

This Privacy Policy was last reviewed and updated in August 2026.

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or business practices. Any updates will be published on this page. Where appropriate, existing customers will also be notified by email.

If you have any questions about this Privacy Policy or how we process your personal data, or if you wish to exercise any of your rights, please contact us using the details below.

Address
Congress House
4th Floor
14 Lyon Road
Harrow
HA1 2EN
United Kingdom

Telephone
+44 (0)20 8863 5334

Email
info@campaignmaster.co.uk

Campaign Master (UK) Ltd. is registered in England and Wales.

Company Registration Number: 05250559